1 I set an example by working hard myself
2. I possess a high level of management expertise
3. I try to ensure my staff are happy
4. I encourage cooperation between us all
5. I provide incentives for timely and efficient work
6. I encourage positive attitudes and an 'I can do' ethos
7. I consult my staff when necessary
8. I share information with my staff
9. I delegate responsibility when possible
10. I maintain adherence to company policy
11. I focus on task coordination